Empowering Business: An Outstanding Quarter of IT Managed Service Success

At Retrac, our mission is to provide expert IT managed services to businesses, ensuring their success and security in the digital age. As we begin 2024 with so many new developments in the tech space for businesses, we are thrilled to share our key successes, the offerings we’ve provided to our valued customers over the past quarter and a look ahead to the exciting new tech offerings that align with the Essential 8 framework. 

Firstly, let’s take a look at some of the key highlights of the last quarter: 




95% of our customer are on Complete Cloud!

Our dedication to security has paid off. In the past year, we are proud to report zero security breaches for customers in our Complete Cloud service. This is a testament to our relentless focus on securing our clients’ data and ensuring peace of mind. Our flagship product, Complete Cloud, remains the cornerstone of our services. A staggering 95% of our customers trust this product, and for good reason. It provides a secure environment where our customers can thrive, with zero reported security breaches reported last year. While we are immensely proud of this statistic, we always encourage additional security measures to ensure the utmost protection. 


New offerings for Retrac customers 

Meraki Network Upgrade 

We understand that staying current with technology is essential. That’s why we encouraged and assisted our customers in migrating to the Meraki network solution. The results speak for themselves: a significant percentage of our clients have made the transition, benefiting from a reliable network with regular and timely updates. 

Value-Add Services 

In our pursuit of enhancing our customers’ environments, we introduced several value-added services, including MyGlue and automated patching. These services have not only improved security but also boosted productivity, ensuring our clients’ success. We also added another layer of security for our team to access customers Microsoft tenants with Just in time (JIT) access and privileged access management via TechID manager. This essentially means we have boosted security to admin accounts. Finally, we have added free shared mailbox backups for all customers after they renew in 2024, ensuring no loss of email information.  

Customer Successes and Evolutions 

Automation has been a game-changer for many of our customers. By automating various processes and integrating new applications, our clients have experienced increased efficiency and success. Our solutions have empowered businesses to validate their investments, with measurable results visible in our Microsoft dashboard. 


How We Can Help Through New Tech Offerings, all aligned with the Essential 8 framework 


You won’t have missed the buzz around Microsoft Copilot, especially with the news that Microsoft has opened up Early Access to small and medium sized businesses in January 2024. Retrac has a broad understanding of how the AI assistant’s integration with Microsoft 365 apps to help you work faster, smarter, and more creatively. With Copilot, you can use AI to create documents, generate email replies, find data insights, design presentations, schedule meetings, and more. Copilot also ensures security, privacy, and compliance for your data and content.  

Meraki as an Upgrade 

Our commitment to providing reliable networks has led us to endorse Meraki, which offers cloud-managed hardware. With Meraki, businesses can enjoy less downtime, better reliability, and improved security. Legacy equipment is notorious for being less frequently patched or updated, making the transition to Meraki a strategic move for businesses wanting to improve productivity with the peace of mind that their systems are secure. 

Microsoft Partnership 

As a trusted Microsoft partner, we provide our customers with valuable insights into Microsoft Teams usage, workloads, and security. We stay updated with the latest trends and technologies to help our clients harness the full potential of Microsoft products. 


Last but not least, Skykick is an exciting addition to our tech offerings. Stay tuned for more details on how this solution can benefit your business. 


And plenty more to come! 

Our outstanding stats in cybersecurity, the array of offerings we’ve introduced, and our commitment to aligning with the Essential 8 framework underline our dedication to your success and safety.  

If you’re ready to explore how our IT managed services can empower your business, please don’t hesitate to reach out. We look forward to helping you thrive in the year ahead.